1. PRICING POLICY
2. SALES TAX
7. MAILING LIST
1. PRICING POLICY
At THVM.com our commitment is to offer convenience, service, and product availability at compelling prices every day, with certain limited time offerings on merchandise at promotional prices. While we try ensure that our prices are as accurate as possible, our prices may differ from out stockists. All transactions are conducted in USD; for additional fees/exchange rates pelase contact your credit card carrier.
2. SALES TAX
A sales tax of 9% is applied to orders shipped within the state of California.
All domestic and international shipments are processed and shipped within 1-3 days of order placement. All domestic shipments over $150 will receive free shipping. THVM is not liable for customs and duties charges incurred on international shipments.
Typically once an order has been placed it cannot be cancelled. If you have placed an order and would like to try canceling it, please firstname.lastname@example.org.
5. RETURNS AND REFUNDS
PLEASE NOTE THAT IF THESE STEPS ARE NOT FOLLOWED WE CANNOT GUARANTEE YOUR RETURN WILL BE PROCESSED.
Returns can be made up to 10 business days following the customer's receipt of the order. To make a return:
1. Please email email@example.com with the subject line "THVM ATTN: RETURNS" followed by your order number, and in the body of the email please state which items you would like to return.
2. We will request a call tag which will be followed by return shipping documents from our warehouse. (return shipping documents are only provided in domestic orders because we do not return international items) tape your document to the outside of the package(s) you wish to return.
3. On the outside of the package please write "THVM.COM | ATTN: RETURNS" so that we can easily identify which department the package(s) needs to be sent. Please drop your labeled package at your nearest Fed Ex location.
5901 S EASTERN AVE,
Returned items will be refunded to the original form of payment. ALL SALE ITEMS DISCOUNTED 50% OR MORE ARE ONLY ELIGIBLE FOR EXCHANGE.
Exchanges can be made for goods of equal or greater value (those of greater value will be charged the difference). Please firstname.lastname@example.org following the returns and refunds guidelines shown above with the item(s) you would like to exchange. Exchanges can only be made within 20 days of receipt of the order; if you would like to conduct an exchange outside of the aforementioned 20 days please contact email@example.com with your situation. All domestic exchanges are free. All exchanges are subject to product availability.
7. MAILING LIST
To receive the latest news and promotions with THVM, please submit your email address to firstname.lastname@example.org.
For any further questions, please contact email@example.com.
What Information About Me Is Collected and Stored?
We collect and store information that you enter into this Web site or that you provide to our Customer Service Department. For example, when you open an account or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, telephone number, credit card number and expiration date. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used for our own marketing and internal business purposes, and to contact you about sales, special offers and new site features, unless you have opted not to receive promotional communications in connection with this Web site.
We collect and store certain other information automatically whenever you interact with this Web site. For example, we collect your IP address, browser information and reference site domain name every time you visit this Web site. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Web site and to provide our customers with a fulfilling shopping experience.
Is Information Collected From Children?
This Web site is not intended or directed to anyone under the age of 13. We do not sell or ship any items ordered through this Web site directly to anyone who we know to be under the age of 13, nor do we collect any personal information from anyone who we know to be under the age of 13. If you are under the age of 13, you should use this Web site only with the involvement of a parent or guardian and should not submit any personal information to us.
With Whom Do You Share Information?
We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and, where applicable, data cleansing. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform.
We may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of Onestop and/or rag & bone, or any of our respective affiliates, business partners, customers or others.
We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited this Web site during a specific time period or purchased a specific product through this Web site. This information generally is shared in an aggregated form.
What Steps Are Taken To Keep Personal Information Secure?
We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. If you place an order through this Web site, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Customer Service Department
Can I Indicate Whether or Not I Want To Receive Promotional Communications?
You will have an opportunity to change these selections by clicking on an "unsubscribe" hyperlink contained in promotional emails we send you. Additionally, you may contact our Customer Service Department or write to us at:
THVM, 1317 Palmetto St. Los Angeles, CA 90013
Please note that any request to be removed from such mailing lists may take up to one (1) week to become effective. Even if you are removed from any such list, if you order online, we will send you an email confirming your order and may need to contact you by phone, email, or regular mail if we have questions about your order.
What Happens When I Link To or From Another Web Site?
What About Contests and Sweepstakes?
When we run a contest or sweepstakes relating to this Web site, it will be accompanied by a set of rules. The rules for each contest/sweepstakes will specify how the information gathered from you for entry will be used and disclosed.